Call for Presentations

With the organisation of the 2008 Customer Quality Expo & Congress now well underway, UKIP Media & Events is now calling for all senior executives from some of the world’s business leaders and innovators for customer-centric management to propose suitable presentations for one of the tier strategies proposed below.

The three-day congress and exhibition will take place in January 2008 at the Cannes Hilton, Cannes, South of France.

Overlooking the sparkling waters of the Cote d’Azure, Customer Quality Expo & Congress has been designed specifically to help leading brands unlock the true potential of customer relationships to deliver higher levels of profitability.

Visitors to Customer Quality Expo & Congress will find a challenging conference agenda assembling some of the world’s business leaders who will share views and ideas on acquiring, developing and retaining customers – together with a diverse programme of interactive workshops, networking events, hot topic seminars and leading suppliers showcase. Key customer satisfaction, loyalty and service challenges and issues will be explored in depth at the expo and congress.

As a speaker you will have an opportunity to interact with senior business managers from the world’s top international consumer and professional brands who recognise the need for Customer Quality Management and delivering exceptional customer experiences.

The 2006 event hosted speakers such as Peppers & Rogers, Oracle, BBC, BT Plc, GE Healthcare, France Telecom, Convergys International, General Mills, Coutts & Co, Customer Management Community, Hilton International, AVIS, Call Contact Association, SOCAP and TomTom to name but a few.

Interested parties are now invited to submit a brief synopsis of the type of presentation that they would like the Customer Quality programme committee to consider for the following proposed strategies that are due to be discussed over the three days of the congress;

• Strategy
• Structure & People
• CRM
• Insight & Intelligence
• Customer Service & Contact
• Loyalty Satisfaction & Experience

With these customer-centric categories in mind, if your organisation has created global brands by maximising your relationship with your customer and thereby securing major business growth and brand loyalty, and can offer a unique overview and insight into your customer-centric approach and strategies for all your business activities now and in the immediate future, then UKIP Media & Events would very much like to hear from you.

Submissions can cover all industry specific and geographical locations such as the Automotive, Aerospace, Banks, Hotels, FMCG, Retail, etc, and must include your latest innovative thinking regarding strategies and structures essential to maintaining and developing your market position and enhancing customer loyalty and brand awareness.

Should you or any of your senior colleagues be interested in speaking at this unique conference, please initially register your interest by clicking here.

If you should have any queries at all, please contact Nick Moller, programme director, either on +44 (0)1306 743744 or by email at nickmoller@ukintpress.com

Please note that the final deadline for speakers registration will be 8 June 2007. Full powerpoint presentations will not be required until 14 December 2007.