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BREAKING NEWS...
Customer Centricity Clinic
In association with Round, Customer Quality Expo is to provide a free Customer Centricity Clinic, open to all conference delegates during the event.
CCIndicator™ is an on-line high-level capability assessment tool that provides an indication of where a company is on the journey to customer centricity.
Round will be offering all delegates a free (retail value €63) Customer Centricity Indicator report. Delegates can choose to complete the on-line questionnaire [CLICK HERE] or visit the clinic at the congress. The report will be produced and can be collected from the Round stand during your stay in Cannes.
At the event, a Round consultant will be on hand to discuss the results with you and will even offer limited one-on-one sessions with Round’s managing director and customer centricity guru, David Rance.
More than 15,000 assessments have been carried out so far.
How will a report benefit you and your organisation?
• Find out where you are on the journey towards customer centricity
• Create a high-level customer centricity profile
• Obtain a view of your organisation's strengths and weaknesses around the capabilities that define the customer experience
• Compare your view with others in your organisation
• Obtain a high level gap analysis of capabilities required to align your business around your target base.
| If you would like to complete either an individual or group assessment for up to nine colleagues click here to take the test now or visit the Round stand at Customer Quality Expo and Congress. |
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Connections (Oxford) Ltd to sponsor coffee break, 16 June at 10:15 am
Connections (Oxford) Ltd is delighted to be attending this prestigious three-day conference and sponsoring the coffee break on 16 June at 10:15 am.
Connections is a European-based people development consultancy with a primary mission to connect strategy, people and processes within service-based organisations. Connections offers bespoke holistic solutions designed to enrich businesses, add value and improve performance. With years of practical contact centre, financial and business services experience, Connections has the credentials to provide people development and operational consultancy to a wide range of service organisations in the UK, Europe and globally.
As a special offer for this prestigious event Connections is to provide colleagues and fellow attendees with an opportunity to obtain a complimentary 'insights discovery profile' which is part of a sales and service tool kit – we hope you can join us at 10:15am on 16 June to participate.
Doug Dvorak, leading customer excellence expert and speaker, will take the Chair at CQ Cannes.
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“I’m honoured to be asked to Chair the Customer Quality Expo & Congress June 14-16 2006 in Cannes, France," stated Dvorak. "The keynote presenters, coupled with the excellent educational sessions will provide attendees with the opportunity to participate in the pre-eminent customer quality event in the world. I’m extremely proud to be associated with this world class event and subject matter experts and know that my customer loyalty skills will be greatly enriched by participating,” he added. |
Doug Dvorak |
Dvorak assists clients with productivity training, corporate humour and workshops, and other aspects of sales and customer excellence management. Doug’s clients are characterised as Fortune 1,000 companies, small to medium businesses, civic organisations and service businesses.
He is a certified sales trainer, management consultant and corporate humorist. Doug holds a Bachelor of Arts degree in business administration and a Master of Business Administration in marketing management. One of Doug’s proudest moments came in 1988, when he received Personal Selling Power Magazine’s Gold Medal Award, which recognises the top 10 salespeople in the USA.
Doug conducts personalised presentations and workshops and has authored several books on the subjects of sales, customer service excellence and success. He speaks to management groups, business owners and professional associations that appreciate his customised programmes. He is a consummate business professional whose primary goal is client satisfaction.
Doug has worked with leading global organisations including: Merrill Lynch; Ritz Carlton; IBM; Hyatt; ICSA; First Healthcare Associates; Eventra Software Corporation, and Florida Technology Alliance.
"Doug has the ideal skill set to facilitate and mediate the 35 other senior speakers at CQ in Cannes. He will deliver a great depth of knowledge and expertise to the programme and content and will ensure a valuable and enjoyable experience for delegates," said CQ director, Christine Davidson.
SOCAP IN EUROPE SUPPORTS CQ
SOCAP in Europe is a supporting sponsor of Customer Quality Expo & Congress, inviting its members to attend the event in Cannes, 14-16 June 2006.
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Derek Williams, CEO of the organisation which is made up of managers and supervisors employed in any customer-facing capacity, said Socap in Europe was 'delighted' to be backing the three day exhibition and congress: "This event is a fantastic opportunity for senior executives to improve their strategic view on customer relationships. The networking and shared learning that comes from bringing together leading brands from around the world is incredibly valuable," he commented. |
Derek Williams, CEO, Socap in Europe |
SOCAP in Europe members come from all industries and from both the public and private sectors. SOCAP promotes the exchange of ideas, expertise and opinions within the customer service industry to develop and encourage a higher professional profile for those working in customer service.
Christine Davidson, event director said: “SOCAP members will receive some excellent benefits including a subsidised attendance fee for CQ Cannes in June next year through the excellent partnership deal we have agreed. CQ will provide SOCAP members and other global brands with the opportunity to discuss, at senior level customer service, relationship, loyalty and business strategies with leading industry minds from across the globe. We look forward to welcoming SOCAP member delegates to the congress."
CMC Insight Exec supports Customer
Quality Expo & Congress as exclusive media partner….
Tom Cogswell, co-publisher,
CMC Insight Exec said: "The
Customer Management Community is delighted to have come on
board as the exclusive media partner for CQ Expo & Congress.
Our community is about delivering quality news, information
and downloads to our membership within an interactive environment.
"We believe that Customer Quality Expo has a great
deal of synergy with our community and the congress in particular
will be of great value to attendees," he added.
More than 50 per cent of CMC membership is in the UK and
Europe while another 22 per cent of members are in the USA
and Canada. Members are primarily CRM, marketing, sales,
and IT professionals and 'C' level executives. Many members
are consultants, but a lot work for large corporate companies
and household names. CMC aims to provide useful information
and up-to-the-minute news for everyone, from the smallest
SME to the biggest multi-nationals.
“The CMC Insight Exec media
partnership provides CQ with an excellent medium to convey
customer strategy theories, ideas, solutions and views from
a range of leading industry speakers across global brands,
both before, during and after the event. It will also provide
a diversity of additional and highly valuable marketing opportunities
for sponsors, speakers and exhibitors alike. CQ is delighted
to be working with such a highly respected and regarded media
partner,” commented Christine Davidson, director, CQ
Expo & Congress.
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